Refund policy
Returns
We offer a 30-day return window.
That means you have 30 days from the date your order is delivered to request a return.
To be eligible:
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Item must be unused
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In original condition
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In original packaging
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With proof of purchase
To start a return, email:
hello@grumpyvetcorps.com
Do not send items back without contacting us first.
Unapproved returns will not be accepted.
If approved, we’ll send instructions and a return shipping label.
Returns should be mailed to:
W5278 County Hwy F
Trego, WI 54888
United States
Damages or Issues
Inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at:
hello@grumpyvetcorps.com
We’ll evaluate the situation and make it right.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Custom or personalized products
If you’re unsure about your item, email us before sending anything back.
Exchanges
Need a different item?
The fastest way is to:
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Request and complete a return
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Place a new order once your return is approved
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must still be:
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Unused
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In original condition
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In original packaging
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you if it’s approved.
If approved:
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Refunds are issued to your original payment method
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Processing may take up to 10 business days
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Your bank may take additional time to post the refund
If 15 business days have passed since approval and you haven’t received your refund, contact:
hello@grumpyvetcorps.com
We keep things straightforward. If there’s an issue, reach out. We’ll handle it.