Terms of service

Terms of Service

Last Updated: 03/01/2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by Grumpy Vet Corps (“Grumpy Vet Corps,” “we,” “us,” or “our”), including all related content, features, products, and services (collectively, the “Services”).

Grumpy Vet Corps is powered by Shopify, which enables us to provide the Services to you.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use the Services.

1. Eligibility and Account Responsibility

By using our Services, you represent that you are at least the age of majority in your state or country of residence.

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials
All activity under your account

You may not transfer or assign your account to another person.

You agree to provide accurate, current, and complete purchase and account information.

2. Products and Orders

All products are subject to availability.

We reserve the right to:

Refuse or cancel any order
Limit quantities
Discontinue products
Correct pricing or description errors
Modify pricing at any time without notice

When you place an order, you are making an offer to purchase. An order is not accepted until payment is processed and we confirm acceptance.

We may cancel or modify orders if fraud, unauthorized activity, or pricing errors are suspected.

Purchases are for personal use only and not for resale or export without written consent.

3. Pricing and Billing

Prices listed do not include taxes, shipping, customs duties, or import fees unless explicitly stated.

You represent and warrant that:

You are authorized to use the payment method provided
Payment information submitted is accurate
You agree to pay all charges incurred, including shipping and applicable taxes

4. Shipping and Risk of Loss

Shipping times are estimates and are not guaranteed.

We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

Title and risk of loss transfer to you once the product is delivered to the shipping carrier.

5. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

By purchasing from us, you agree to the terms of that policy.

6. Intellectual Property

All content on this website, including but not limited to:

Logos
Artwork
Character designs
Illustrations
Product designs
Text
Graphics
Branding elements

are the exclusive property of Grumpy Vet Corps and are protected by U.S. and international intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

All brand characters, including Sgt. “Muggs” Malone and related creative assets, are protected intellectual property.

7. Feedback and Submissions

If you submit reviews, comments, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display such Feedback for commercial and promotional purposes.

You represent that:

You own or control the rights to the Feedback
Your submission does not violate the rights of any third party

We are not obligated to compensate you for Feedback or maintain it in confidence.

8. Prohibited Uses

You may not use the Services:

For any unlawful purpose
To violate any laws or regulations
To infringe on our intellectual property rights or those of others
To transmit harmful code or malware
To interfere with the security or functionality of the Services
To engage in fraud or misleading activity

We reserve the right to suspend or terminate access if these Terms are violated.

9. Third-Party Services and Links

Our Services may include links to third-party websites or services.

We are not responsible for third-party content, policies, or practices.

Use of third-party services is at your own risk.

10. Relationship with Shopify

Grumpy Vet Corps is powered by Shopify. However, all purchases made through our store are made directly with Grumpy Vet Corps.

Shopify is not responsible for any aspect of transactions between you and Grumpy Vet Corps, including product quality, shipping, refunds, or disputes.

You agree to release Shopify and its affiliates from any claims related to purchases made through our store.

11. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

12. Limitation of Liability

To the fullest extent permitted by law, Grumpy Vet Corps, its owners, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Grumpy Vet Corps, Shopify, and our affiliates, officers, directors, employees, and service providers from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your breach of these Terms
Your violation of any law
Your misuse of our products or Services

14. Termination

We may terminate or suspend your access to the Services at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful to our business.

Provisions relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to conflict of law principles.

You consent to jurisdiction in the state and federal courts located in Wisconsin.